OLORUNTOBI ADEDAYO OWEMIDU

Optimized LAN/WAN network availability and performance by proactively managing critical Cisco and Huawei infrastructure, contributing to a consistent 99.9% system uptime.

Strengthened network security by configuring and continuously monitoring enterprise-grade Firewalls (Palo Alto, Fortinet, Cisco ASA), effectively enforcing security policies and mitigating threats.

Resolved complex routing and connectivity issues across the network by applying in-depth knowledge of TCP/IP, BGP, and OSPF protocols, restoring service efficiently.

Enhanced secure remote access and inter-branch connectivity through the successful implementation and administration of VPN tunnels, improving operational flexibility.

Contributed to strategic hybrid cloud integration initiatives by assisting with Cloud Networking projects leveraging AWS/Azure concepts, preparing for future scalability.

Streamlined IT operations by performing comprehensive setup, configuration, and diagnostics for workstations, printers, and network peripherals, ensuring seamless functionality.

Ensured data integrity and regulatory compliance by executing secure PC imaging, robust data backup, and confidential file transfer procedures.

Accelerated resolution of complex Tier 3 IT/network issues by effectively collaborating with senior engineers, minimizing impact on business operations.

Reduced system downtime by 15% by providing rapid Tier 1-2 technical support for hardware, software, and network connectivity issues, ensuring business continuity.

Achieved a 90%+ resolution rate for technical issues by delivering comprehensive remote and on-site IT support to over 100 end-users, enhancing productivity.

Facilitated smooth onboarding for 20+ new employees by assisting with efficient network setup, meticulous cable management, and precise workstation configuration.

Maintained operational continuity by promptly diagnosing and resolving connectivity and system malfunctions, significantly minimizing downtime.

Developed foundational hardware/software diagnostics and troubleshooting skills through consistent repair and maintenance of PC and mobile devices for 8 years.